Customer Testimonials

I got the safe this week and it’s amazing.

I love it.

Thanks a lot for the excellent customer service, from ordering to delivery.

N. – Calabasas, California
I just wanted to send you a quick note to let you know that our safe was delivered this morning.

We absolutely love the safe and could not be happier with our purchase!

In addition, John and his helper Lou did a wonderful job delivering/installing the safe. They were extremely professional and thoughtful and took numerous precautions to avoid any damage during the installation. I would highly recommend Guardian Angel to anyone in my area who was in need of such services.

Thank you and everyone at Brown Safe for building such great products and for coordinating the installation!

J. – Denver, Colorado
Thank you for the note and the obvious care that was put into the manufacture of the safe…I’m a very happy owner!

Best to you and your team…

M. – Portland, Oregon
I just wanted to complement you and your staff on the quality of the workmanship of our new safe that was delivered today.

It just what we wanted and fits our site perfectly.

Also our compliments to Tomas and his wife for the very professional and timely job they did on the installation. They were a joy to meet.

Thank you,

R. – Santa Monica, California
It is so totally wonderful to have jewelry and other special items organized. It saves time searching and visually a pleasure to mix and match. I love my safe and did not know what I was missing without it! Many thanks.

Most sincerely,

L. - Calabasas, California
Just to let you and your colleagues know that I couldn’t be happier with the safe that I purchased a few years ago. Very wise investment!!

Best to you for the Holiday Season. I would be very happy to recommend your company.

A. – Topeka, Kansas
My safe arrived today and I wanted to let you know that it is PERFECT. It is beautifully made and has surpassed my expectations in every way. I am so very pleased.

What is even more important is that your customer service from start to finish was flawless. Your employees, the company arranging for the border clearance and the delivery company were perfect- professional and on time. It was the easiest purchase possible.

Thank you so much.

P. – Los Cabos, Mexico
I had the safe delivered and installed yesterday so my wife had an early Christmas gift and she is in love with it!

Ironically she had just recently shown me a large jewelry safe in Frontgate catalogue that I played off as ridiculous. Little did she know I had ordered a REAL safe from you guys that not only makes me happy with genuine security but is exceptionally beautiful and functional.

The only down side is now she wants to remodel our master closet area to specifically incorporate this fabulous safe!

Thanks again, you guys are the best!

C. - Durham, North Carolina
Hi, first of all let me congratulate you for your great product .

I’m not the kind of person to write compliments to company, but then I thought people are fast to say that they are not satisfied with something, but when they are happy and satisfied they just don’t say anything.

Well that’s why I’m writing to you to let you know that you make some amazing products and I’m proud to use them. It’s so rare to find such well-made product these days …

Anyway I just want to let you Know that you’re doing a great job and keep up the good work!

B. - Quebec, Canada
Wow, it’s been a long road but I can say that my door is in! I have to say it is more than I could have imagined. The thickness of the steel flange and the way it fits into opening with the bolts to adjust the level. Everything is right on. The keypad and the dial are great, the bolts lock great, and the finish is industrial for sure. Great product.

The man doing the installation said great things about the safe products he delivers for you. And speaking of the installer, I cannot say enough good things about him and his crew. I am in the high end custom furniture business working with designers and architects. All I can say is, for him to uncrate the door and bring in without a scratch is mind blowing. He has the right guys and tools for the job. The door swing is perfect and level.

Too bad this is not a purchase I will be showing off, but I would if I could. Thanks again. With Brown you do get what you pay for.

G. - Stowe, Vermont
My new B-4018 arrived this afternoon and after spending the next hour removing ALL of those brass wood screws, I now understand why Brown Safe is NUMBER 1 in the world!

From the exceptional packaging and protective bubble wrap to the actual safe itself . . . words cannot describe my satisfaction with my new safe! Please thank all of your production people for me for a job very well done! The Gloss Dove Grey paint is flawless; the brushed stainless three-spindle handle and the LaGard digital lock match perfectly.

The Hera LED lights work very well, focusing light to the three Black Microfiber-covered shelves below. Discerning individuals such as myself truly appreciate the engineering and uncompromising quality that goes into each Brown Safe.

Please also thank Frederick Brown for manufacturing the finest security safe that money can buy!

I could not be happier.

S. - Mountain Center, California
Thank God we got your safe, we love everything about it. We actually use it and have loved everything about it.

I could have gotten a cheaper safe but the ability to access the safe has made all the difference.

Thanks again for your help.

T. - Pasadena, California
I wanted to report the safe arrived in perfect condition.

Thank you for your first class customer service … you made it easy to do business with your company.

R. - Columbus, Ohio
Last Wednesday our safe was installed. They were very professional and courteous. On behalf of my husband and I, we thank you for a great product and even greater customer service.

The safe has exceeded our expectations, and it looks beautiful too.

A. - Milford, Virginia
Thanks for your follow-up call regarding my safe. It is working out really well and I’m thrilled with it! The guys that did the installation did a terrific job and were very professional. I appreciate your offer for us to call with any questions.

I can’t tell you what peace of mind this has brought me. Thanks again for a superior product and outstanding customer service.

C. - Harrisburg, Pennsylvania
Thanks again Matt for all your help. The safe is terrific. Even better than we expected..
M - Palm Beach, Florida
Brown Safe Company has unsurpassed responsiveness balancing the security of the customer while quickly helping to resolve an ‘operator error’. Simply the best.
J - Alexandria, Virginia
Thanks Matt for your guidance. The safe is amazing & looks great. Mancini safe did a really expert job at installation.
B - Cambridge, MA

Real World Fire Testimonials

The October 2007 California wildfires were a series of fires that began burning across Southern California on October 20. At least 1,500 homes were destroyed and over 500,000 acres (2,000 km) of land burned from Santa Barbara County to the U.S.–Mexico border. This was one of the largest fire disasters in recorded U.S. history.

Over half a million people were forced to evacuate their homes from this unstoppable onslaught. Upon returning, 1,500 survivors found there was nothing left to return to. These unlucky soles had lost everything.

But within this story of devastation and despair, triumph found its way to a few families who had the foresight to prepare for such an event.

Typical firewall style fire safes are rated to withstand temperatures of 1200°F for 30 minutes, but what happens when the temperatures rise much higher, and what if no one comes to extinguish the fire? These are exactly the extreme conditions our safes were subjected to in this real world crisis. When caught in the path of an unyielding class one wildfire, the term “fire protection” is truly put to the test.

The “Witch Fire”, the most destructive of the 2007 California wildfires, ravaged the communities encircling Brown Safe’s manufacturing facility. Two customer safes not only took a direct hit from the fire, they also happened to be located in garages amidst large quantities of highly flammable materials including paint, gasoline, plywood, and full welding tanks. The safes were assaulted by extreme temperatures for hours and were left to broil for days within the ensuing ember mounds before firefighters were finally able to move in and extinguish the smoking heaps.
When subjected to conditions this severe, it’s foolhardy to expect any fire safe to even remain standing. But for these safes to actually prevail in protecting the safes precious contents, one may be inclined to call this a minor miracle… But the simple truth, as these following testimonials reflect, is Brown Safe builds VERY substantial fire safes.