As a family run operation, we take the utmost pride in each and every safe and vault door we manufacture. Every safe we produce carries a 50 year warranty. This covers the entire safe, including the lock, bolts, etc..it is a true 50 year warranty. If you have a problem with your safe we want to hear about it, and we will make it right…period.
Our warranty calls are few and far between so we take each one seriously and ensure not only that you are taken care of, but that anything that wasn’t perfect on your safe is changed in our design so it doesn’t happen again. If it is something that is somewhat out of our control like a lock that malfunctioned (every once in a blue moon it happens..that’s just the way it goes) we take care of it.
The bottom line is: you trusted us when you purchased one of our safes, our family name is on the front of each safe, and our family has made a steadfast commitment to manufacture an incredible product.
How can we offer this warranty? We engineer our safes to serve a lifetime. Every safe is equipped with a commercial grade lock, all materials will withstand excessive use, and all our components are of top notch craftsmanship.
Why do we offer this warranty? Our clients are great people, they are not out there to screw us, and they just want a great product that lives up to the quality we state. We are a company that is made up of real people, good people and we value the friendship of our clients. We have decided not to hide behind a warranty that is 20 pages long and requires a legal degree to understand.
On a rare occasion we lose out and have to cover a warranty expense that probably had nothing to do with a fault of our product, such is life! We view this as another opportunity to provide exceptional service to our valued clients.
What isn’t covered:
Contents of the safe in the event of catastrophic loss of the safe. If you drive into the front of your safe or your child squirts super glue into the lock (both have happened) we will work with you to get the safe operational (or get you a new safe) as quickly and inexpensively as possible.
Owner of Brown Safe Mfg.